What’s digital transformation? A needed disruption

By | August 13, 2021

Already a key strategic initiative, digital transformation — a catchall time period for describing the implementation of recent applied sciences, expertise, and processes to enhance enterprise operations and fulfill prospects — has taken on heightened significance through the COVID-19 pandemic.

Corporations’ adoption of digital applied sciences has sped up by three to seven years in simply months, with corporations accelerating efforts for worry of being outflanked by rivals, in keeping with Laura Laberge, McKinsey director of capabilities for digital technique. Certainly, what was as soon as considered as best-in-class velocity for many enterprise instances only a few years in the past is now slower than common.


Add to that the ominous stat that solely 11% of 1,140 enterprise executives surveyed by McKinsey consider their present enterprise fashions can be economically viable by 2023, and it’s straightforward to know why 64% of these execs say their corporations should construct new digital companies.

Right here consultants drill down on digital transformation and provide recommendation for IT leaders embarking on digital journeys.

Digital transformation outlined

Digital transformation marks a rethinking of how a company makes use of expertise, individuals, and processes in pursuit of recent enterprise fashions and new income streams, pushed by adjustments in buyer expectations round services and products.

For a lot of enterprises that construct conventional items, this implies constructing digital merchandise, corresponding to a cellular functions or an ecommerce platform. To take action, they need to function on the cadence of software program corporations, most of which function on product-based fashions, says Forrester analyst Nigel Fenwick. “There’s extra worth, or perceived worth, created by software program,” he says.

Ideally led by the CEO in partnership with CIOs, CHROs, and different senior leaders, digital transformation requires cross-departmental collaboration in pairing business-focused philosophies with fast utility improvement fashions.

Digital transformation technique

For the previous a number of years, corporations have launched into digital transformation journeys to counter the potential for disruption from incumbents and startups, however the sledding has been sluggish — till the pandemic. Retailers corresponding to Walmart and Mattress Tub & Past shook up retailer operations by switching to curbside supply and different contactless choices to assist customers safely get their items.

IT leaders in the meantime reprioritized strategic IT roadmaps, with many adopting cloud software program for video collaboration and implementing machine studying (ML) software program that helps enterprises to handle how merchandise wend by provide chains.

On a point-by-point foundation, such implementations don’t facilitate transformation. Somewhat, how these instruments and different options are woven all through an enterprise presents a clearer image of an organization’s digital health — and displays its enterprise priorities.